Frequently Asked Questions

When we repair iPhone screens, we use original equipment manufacturer or OEM screen. However, if the customer's budget is low, we have other non-OEM options available, which are more pocket friendly. 

Yes, we change the screen completely for all the iPhone models. If we replace the glass only, it will affect the device's functionality, and no one wants to have a malfunctioning device. 

You can check the battery’s health. If its status is less than 87%, our expert recommends changing the battery. However, get it replaced by the professionals only. 

Yes, we have the expertise in repairing all kinds of laptop body. We also provide body parts of some new models to our customers. 

No, replacing a few keys will not serve the purpose; we recommend complete keyboard replacement. 

Our experts can help you with that; however, you have to provide us with a digital license if you have licensed products. Otherwise, we recommend that our clients buy licensed products for their convenience. 

It depends on the model of your device. for most of the models, only glass can be replaced, but for others, we have to replace the screen. Search for the model of your device in Repair Shop services section, and you will get to know the repairing process. 

In such cases, devices keep working for some time, but later some problems may appear. So, we recommend you stop using it and consult a technical expert to avoid any further damage. 

Yes, if you compare us with Apple services, our services charges are nearly half of their charges. Moreover, we serve our customers much more quickly. 

Buying a new one will be a final call. Try our services; we will make your Mac better than the new one. 

We have experts who can help you fix it if it is not more than 20 years old. 

 If you have replaced the screen and glass, we cannot guarantee the waterproof feature of this device. 

There are many reasons for the device heating up, and cleaning may not be able to solve if there is some technical problem involved. So, we recommend hiring the services of experts to avoid such problems. 

 We understand that cleaning is very important for every gadget. We have a vacuum system for cleaning that can remove very tiny dust particles. 

Some problems in gaming consoles can be fixed just by thermal pasting and general checkup. However, some problems need the replacement of damaged parts. Different models have different internal parts, and their pricing is also different. So, there can be a fixed repairing cost; it depends on the problem and the price of parts that need to be replaced. 

If you did not go to other experts to open the device or recover data from the device, the company will not charge any free for data recovery. However, it’s opened by other experts, you might have to cater 200AED for inspection fee.

We provide network safety services as well. Our experts will scan your networking and suggest preventive measures for your network and data safety. 

Yes, if your file or network is affected by ransomware, we can recover your data. 

You need to provide us with a new Hard drive where we can store recovered data. For further safety, we can transfer it to cloud storage as well. 

We have an elaborative privacy policy, and we follow that strictly. Our technicians and engineers don’t have access to the recovered data of customers. 

Yes, but there are risks involved with it. You can rewrite the same data you want to recover. Moreover, if you have lost data due to physical damage to the hard drive, data recovery software will not serve the purpose. Hire the experts; they diagnose the problem and help accordingly. 

We use 100% original parts for repairing devices; however, we use the best available choice if genuine parts are not available. We purchase OEM parts from supplier or factory manufacturers. .

Samsung and ASUS ROG’s recent models contains four-component assembly so that when you change your LCD, you’d not only be changing your screen but digitizer as well. That’s why, Samsung and ASUS ROG screen has become expensive.

The standard time it takes is usually one hour. If you know the related password and cabling structure, the repairing time can reduce further.

Yes, we have a dedicated support team who can help you arrange all kinds of wires in homes and workplaces. 

Yes, you can book our IT support service; they can help you with installation and fixation problems. 

Yes, we provide IT consultancy services to other companies. We promise cost saving in every possible way, and we also help with data saving. 

We offer our services in the States of Dubai, Ajman and Sharjah. In these states, we provide same-day pickup or onsite. In other states like Abu Dhabi, Fujairah and Al Ain, booking of services will take more time. To meet the requirements of our clients, we are extending our tech team. 

To request services from repairdevice-demo5.moonwebsolutions.com you have to follow a few easy steps.

·       - Use the search bar to select your required service.

·      - Answer the related questions, and we will provide you with the quote.

·      -  You can make advancement payment, but that is optional. 

If you want to get additional information about your problem, you can call or chat with our support team. They are also available on call to help you out. 

Yes, if you are requesting an on-site technician (only for selected models) or IT/Wifi Support, we can repair your device on the same day. However, if our driver has to pick up the device and the technician has to do it at our service facility, it may take 1 to 2 days, depending on the nature of the repair. 

No, screen replacement has nothing to do with the device's data. You will lose your data if the device's data storage is damaged for any reason.

Firstly, don't switch on your device. Use a light drier to remove excessive water. Avoid the use of any chemical for cleaning and drying. Dry soft cotton clothes can be used to dry the surface. Usually, people recommend the replacement of logic boards, but only experts can decide, so contact our professionals. 

repairdevice-demo5.moonwebsolutions.com is an independent technical support service. We provide repair services for laptops, iPhones, Macbooks and other devices. We also do data recovery, and you can contact us to repair gaming devices like Xbox and Nintendo. Our services are available round the clock.

We allocate trained professionals according to the nature of the job. When you request a service, we give the job to the technicians who are suitable for that particular job, so hiring the same technicians, again and again, is depend on availability. 

For all successful repairs, delivery and pickup are free. However, if we pick up the device and the customer decides not to take our service, or the device is in irreparable condition, collective charges for pickup and delivery will be 50AED.

Weekend has been changed in UAE, so we have also revised our business hours. From Jan 1^st, we will provide our services from Monday to Saturday and business hours will be 8 am to 9 Pm. For further information, you can visit our website. 

We provide quick services to our customers, and you can request pickup service as soon as you want. repairdevice-demo5.moonwebsolutions.com also provides online support, and our professionals can solve your problems in the shortest possible time.

Once we allocate a job to a technician, he will notify you. You can track the status of your order on our website.

The technician allocated for your job will come to solve the problem if you have requested onsite service. Otherwise, our driver will pick up your device and will deliver it back as soon as it gets fixed.

Our technicians and pickup drivers always follow the schedule. However, he can be late if he is busy completing another job. If there is some delay in his arrival, you will get a notification, or our team will request to set up a new time. 

When you book our services, we ask for a suitable payment method, which is convenient for you. You can choose to pay in advance if you are sure about the nature of the damage to your device. However, it is not compulsory; you can pay after completing service too. 

We guarantee customer satisfaction. If you are not satisfied with the quality of our service, our team will contact you to know how we can satisfy you. If we cannot provide the promised service, our team will contact you to know your options. 

No, we don't ask our customers to give tips to the drivers or technicians. However, you can appreciate their services by thanking them and giving them positive feedback in our google page . 

If you have chosen your payment method as cash, you can pay directly to the technician or driver. 

You can contact our technical support contact number. You can book your service on repairdevice-demo5.moonwebsolutions.com or call directly to customer care. 

Our office time is from 8 am to 9 pm. You can reach our office through the metro. Our office is near Al qiyada Metro Station. When you reach there, take exit "2." Our office is in the building opposite the exit, but you have to enter from the backside of the building. Come to the second floor, and the office number is 211. Our office representative will be there to welcome you. 

When you book our service, our professional technician will call you and confirm when you will be available. He will also ask about the model, but please make sure you tell your device the correct make and model. You can also send the picture of the device to our WhatsApp number to avoid any confusion. You can choose the time according to your convenience, and our technician will be there to solve your problem.

You can visit our website and check our services and the prices. Please select the service you need and book it. You get more options for payment, pay either in advance or after completing the job; the choice is yours. 

Model number is at the back of the devices or Serial Number is the key to getting information about the correct model of your device. You can see the serial number on the back of your device. It can also be searched in the settings of the device. for Apple products, enter the serial number here, and you will get the model number of your device. You need to provide us correct model number to enjoy the best services. 

Yes, we offer repair now and pay later options to our clients. At the stage of booking, you have to choose an installments payment option. You can also call our agents to get information.