What type of iPhone Screen do you use for the repair?
we repair iPhone screens, we use original equipment manufacturer or OEM screen.
However, if the customer's budget is low, we have other non-OEM options
available, which are more pocket friendly.
The glass of my iPhone is broken, do I need to change the screen?
Yes, we change
the screen completely for all the iPhone models. If we replace the glass only,
it will affect the device's functionality, and no one wants to have a
When should I change the iPhone battery?
You can check
the battery’s health. If its status is less than 87%, our expert recommends changing
the battery. However, get it replaced by the professionals only.
The body of my Laptop is broken. Can you repair or replace it?
Yes, we have the
expertise in repairing all kinds of laptop body. We also provide body parts of some
new models to our customers.
My keyboard is fine; just a few keys are not working. Can you replace only keys?
No, replacing a
few keys will not serve the purpose; we recommend complete keyboard
If the device window is reinstalled, can I get reinstallation of the licensed software package like MS office too?
Our experts can help you with that; however, you have to provide us with a digital license if you have licensed products. Otherwise, we recommend that our clients buy licensed products for their convenience.
If the glass of my iPad is broken, will your technicians replace the complete screen?
It depends on the model of your device. for most of the models, only glass can
be replaced, but for others, we have to replace the screen. Search for the
model of your device in Repair Shop services section, and you will get to know the repairing process.
Some water has spilled on my laptop, but it's working well. Should I keep using it or consult an expert?
In such cases, devices keep working for some time, but later some problems may appear. So, we recommend you stop using it and consult a technical expert to avoid any further damage.
As compared to Apple service center, are your services pocket friendly?
Yes, if you compare us with Apple services, our services charges are nearly half of their charges. Moreover, we serve our customers much more quickly.
My Mac is working very slowly. Should I replace it with a new one?
Buying a new one will be a final call. Try our services; we will make your Mac better than the new one.
I have an old Mac, but I don't want to replace it. Can you fix it?
We have experts who can help you fix it if it is not more than 20 years old.
I have recently replaced the screen of my Apple watch. Is it still waterproof?
If you have replaced the screen and glass, we cannot guarantee the waterproof feature of this device.
My PS4, Xbox or Gaming Laptop heats up very quickly; can it solve the problem if I clean it properly?
There are many reasons for the device heating up, and cleaning may not be able to solve if there is some technical problem involved. So, we recommend hiring the services of experts to avoid such problems.
If I hire you for the service for a gaming console, will you clean it too?
We understand that cleaning is very important for every gadget. We have a vacuum system for cleaning that can remove very tiny dust particles.
What will be the cost of repairing a gaming console?
Some problems in gaming consoles can be fixed just by thermal pasting and general checkup. However, some problems need the replacement of damaged parts. Different models have different internal parts, and their pricing is also different. So, there can be a fixed repairing cost; it depends on the problem and the price of parts that need to be replaced.
Does the company provide free inspection to recover data?
If you did not go to other experts to open the
device or recover data from the device, the company will not charge any free
for data recovery. However, it’s opened by other experts, you might have to
cater 200AED for inspection fee.
How Can I ensure that my network is safe from threats like ransomware?
We provide network safety services as well. Our experts will scan your networking and suggest preventive measures for your network and data safety.
If my files are affected due to ransomware, can you help me recover the data in those files?
Yes, if your file or network is affected by ransomware, we can recover your data.
Once my data is recovered, where can I save it?
You need to provide us with a new Hard drive where we can store recovered data. For further safety, we can transfer it to cloud storage as well.
If I hire you to recover data service, how can I ensure that my privacy will not breach?
Can I use data recovery software?
Yes, but there are risks involved with it. You can rewrite the same data you want to recover. Moreover, if you have lost data due to physical damage to the hard drive, data recovery software will not serve the purpose. Hire the experts; they diagnose the problem and help accordingly.
What is the quality of spare parts you use for mobile repair?
We use 100% original parts for repairing devices; however, we use the best available choice if genuine parts are not available. We purchase OEM parts from supplier or factory manufacturers. .
What is the reason behind the Samsung and Asus ROG Screen being so pricey?
Samsung and ASUS ROG’s recent models
contains four-component assembly so that when you change your LCD, you’d not
only be changing your screen but digitizer as well. That’s why, Samsung and
ASUS ROG screen has become expensive.
My Villa/Office has a basic Wi-Fi issue; how much time will it take to fix it?
The standard time it takes is usually one hour. If you know the related password and cabling structure, the repairing time can reduce further.
Wi-Fi cables and other cables are mismanaged at the workplace; can you help properly arrange them?
Yes, we have a dedicated support team who can help you arrange all kinds of wires in homes and workplaces.
I have brought a new printer but facing some issues with installation. Can you help me?
Yes, you can book our IT support service; they can help you with installation and fixation problems.
My company does not have a dedicated IT team; can you provide IT consultancy services?
Yes, we provide IT consultancy services to other companies. We promise cost saving in every possible way, and we also help with data saving.
In which areas are repairdevice-demo5.moonwebsolutions.com services available?
We offer our services in the
States of Dubai, Ajman and Sharjah. In these states, we provide same-day pickup or onsite. In other states like Abu Dhabi, Fujairah and Al Ain, booking of
services will take more time. To meet the requirements of our clients, we are
extending our tech team.
How can I request a service from repairdevice-demo5.moonwebsolutions.com?
To request services from repairdevice-demo5.moonwebsolutions.com
you have to follow a few easy steps.
· - Use the search bar to select your required
· - Answer the related questions, and we will
provide you with the quote.
· - You can make advancement payment, but that is
If you want to get additional
information about your problem, you can call or chat with our support team. They are
also available on call to help you out.
Can you repair my device on the same day?
Yes, if you are
requesting an on-site technician (only for selected models) or IT/Wifi Support, we can repair your device on the same day. However,
if our driver has to pick up the device and the technician has to do it at our
service facility, it may take 1 to 2 days, depending on the nature of the repair.
Can replacing the screen of the laptop, smartphone, or iPad affect user data?
No, screen replacement has nothing to do with the device's data. You will lose your data if the device's data storage is damaged for any reason.
If liquid spills on my devices, what should I do?
Firstly, don't switch on your
device. Use a light drier to remove excessive water. Avoid the use of any
chemical for cleaning and drying. Dry soft cotton clothes can be used to dry
the surface. Usually, people recommend the replacement of logic boards, but
only experts can decide, so contact our professionals.
What is repairdevice-demo5.moonwebsolutions.com?
repairdevice-demo5.moonwebsolutions.com is an independent
technical support service. We provide repair services for laptops, iPhones,
Macbooks and other devices. We also do data recovery, and you can contact us to
repair gaming devices like Xbox and Nintendo. Our services are available round
Can I get services from the same professional for a subsequent visit?
allocate trained professionals according to the nature of the job. When you
request a service, we give the job to the technicians who are suitable for that
particular job, so hiring the same technicians, again and again, is depend on availability.
What are the delivery and pickup charges?
For all successful repairs, delivery and pickup are free. However, if we pick up the device and the customer decides not to take our service, or the device is in irreparable condition, collective charges for pickup and delivery will be 50AED.
What are your business hours?
Weekend has been changed in UAE, so we have also revised our business hours. From Jan 1st, we will provide our services from Monday to Saturday and business hours will be 8 am to 9 Pm. For further information, you can visit our website.
How much time does booking an appointment takes?
provide quick services to our customers, and you can request pickup service as
soon as you want. repairdevice-demo5.moonwebsolutions.com also provides online support, and our
professionals can solve your problems in the shortest possible time.
Can I get information about the technician assigned to solve my problem?
Once we allocate a job to a
technician, he will notify you. You can track the status of your order on our
When can I expect my technician or driver for pickup to arrive?
technician allocated for your job will come to solve the problem if you have requested
onsite service. Otherwise, our driver will pick up your device and will deliver
it back as soon as it gets fixed.
Why my pickup driver or technician is late?
technicians and pickup drivers always follow the schedule. However, he can be
late if he is busy completing another job. If there is some delay in his
arrival, you will get a notification, or our team will request to set up a new
How will I be charged for service?
When you book our services, we
ask for a suitable payment method, which is convenient for you. You can choose
to pay in advance if you are sure about the nature of the damage to your
device. However, it is not compulsory; you can pay after completing service
Do repairdevice-demo5.moonwebsolutions.com give any guarantee of service?
guarantee customer satisfaction. If you are not satisfied with the quality of
our service, our team will contact you to know how we can satisfy you. If we
cannot provide the promised service, our team will contact you to know your
Should I give a tip to the pickup driver?
No, we don't ask our customers to
give tips to the drivers or technicians. However, you can appreciate their
services by thanking them and giving them positive feedback in our google page .
Can I give payment to the technician or driver directly?
you have chosen your payment method as cash, you can pay directly to the
technician or driver.
How can I call the technician for the next service?
can contact our technical support contact number. You can book your service on repairdevice-demo5.moonwebsolutions.com
or call directly to customer care.
What does the name Repair Shop mean?
of the Toll-free numbers start with 800. We want our customers to
remember our service whenever they need repair. So, the name of our service
starts with the number that we are available for you whenever you need us.
How can we reach the office of repairdevice-demo5.moonwebsolutions.com?
Our office time is from 8 am to 9
pm. You can reach our office through the metro. Our office is near Al qiyada
Metro Station. When you reach there, take exit "2." Our office is in
the building opposite the exit, but you have to enter from the backside of the
building. Come to the second floor, and the office number is 211. Our office
representative will be there to welcome you.
How can I get onsite service?
When you book our service, our
professional technician will call you and confirm when you will be available.
He will also ask about the model, but please make sure you tell your device the
correct make and model. You can also send the picture of the device to our
WhatsApp number to avoid any confusion. You can choose the time according to
your convenience, and our technician will be there to solve your problem.
How can I request services from Repair Shop?
You can visit
our website and check our services and the prices. Please select the service
you need and book it. You get more options for payment, pay either in advance
or after completing the job; the choice is yours.
How do I get information about the model of my device?
Model number is at the back of the devices or Serial Number is
the key to getting information about the correct model of your device. You can
see the serial number on the back of your device. It can also be searched in
the settings of the device. for Apple products, enter the serial number here, and you will get the model number of your device. You need to provide
us correct model number to enjoy the best services.
I have a limited budget. Can you repair my device and I pay later?
Yes, we offer
repair now and pay later options to our clients. At the stage of booking, you
have to choose an installments payment option. You can also call our agents to